EuroPalace might be one of the newest Internet casinos online, but it’s already impressed the Ace Hoyle crew enough to earn the No. 7 slot on our 10 Best Online Casinos list. Not only does it feature some of the best customer support—with some of the most personable representatives we’ve ever come across—but it also sweetens the deal with a 300-game Microgaming casino library and one of the biggest no deposit free gambling money packages we’ve ever seen.

In fact, with so much free no deposit casino money up for grabs the only fault we’ve been able to find with this Microgaming casino is its age. Here at AceHoyle.com, after all, we don’t like having to rearrange our leader boards all the time. And, considering how young EuroPalace is, we’re only worried it might lose its footing like so many perfectly good online casinos before it. That said, we’re really pulling for EuroPalace, and if it survives the next few years, we feel it’s likely to overtake Casino Tropez for the No. 1 spot.

EuroPalace’s Exemplary Customer Support

It’s incredibly rare for the Ace Hoyle crew to praise an online casino for something as basic as good customer support. But, when you think about it, the fact that we’re actually doing so in EuroPalace’s case is all the more reason to give the site a second glance.

You see, it’s not just that EuroPalace’s offers support in several languages (French, English, Italian, German, Greek, Spanish and Portuguese) or that its live chat service is available 24/7—both practices are pretty par for the course. It’s that its support agents are actually nice. (And take it from a group of guys who have had agents from other casinos hang up on them, nice support agents are rare.)Our own experience with EuroPalace’s staff occurred while we were trying to get clearance for our executive editor, Phill Provance, to play test its games in play-money mode.

Phill, who lives in the U.S., usually has problems with this. But the online support agent who answered his chat request, Roxy, was more than helpful and even told a few jokes while they waited to hear from her superiors.All in all, the experience was everything a gamer could want in a live chat. And, as a result of Roxy’s efforts, EuroPalace earned major brownie points from the Ace Hoyle crew before we even got a glimpse of its games.

EuroPalace’s Free Gambling Money

Another example of EuroPalace taking standard practice to a whole new level is its giving away more free no deposit Microgaming casino money than any other online casino except Casino Tropez. The way this free gambling money promotion works is that new EuroPalace players receive 1,500 credits in free no deposit Microgaming casino money. They then have 24 hours to win over 1,500 credits with their free gambling money, with every cent they win over 1,500 (up to 100 credits) counting as real money winnings.

Once a player runs out of time, EuroPalace only requires he make a minimum deposit of 20 euros to have the winnings from his no deposit free casino money credited to his real money account. What’s more, EuroPalace offers a 100 percent matching bonus on first deposits, up to 200 euros, dollars or pounds. All told, then, new players stand to gain 1,700 units in free gambling money at EuroPalace just for signing up. And possibly 100 units of their chosen currency will hit their real money accounts just for their depositing a mere 20 units of real money.

Of course, there are two stipulations in EuroPalace’s bonus rules that we here at AceHoyle.com don’t particularly care for: You can’t play through your no deposit casino money by placing even money bets on Sic Bo, craps, baccarat or roulette games; and, if you bet on any other wager these games offer, only 10 percent of each bet counts toward unlocking your bonus money. These are important rules to remember because playing one of the listed games could keep you from scoring your no deposit bonus winnings. As EuroPalace’s terms and conditions page explicitly states, “(EuroPalace) reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play.” And apparently EuroPalace considers system play on low-vig games as “irregular.”

EuroPalace’s European Ambiance

After offering boatloads of free casino money and great customer support, EuroPalace’s next greatest strength is its European ambiance. This is definitely a rarity in the online casino business because many operators got their start before the U.S. banned online gambling. Consequently, most of Europalace’s competitors (with the exception of Mansion Casino continue to present themselves as online Vegas casinos even though this image is largely useless in the only major market left to the industry, Europe.

With the benefit of hindsight, then, EuroPalace presents an image that is wholly European and wholly refreshing. (After all, having an option of playing at one of several online Vegas casinos is hardly an option at all.) The games that comprise its Microgaming software suite are all a sharp, cool shade of blue—a far cry from the garish glitz of many Vegas online gambling games.Furthermore, EuroPalace doesn’t engage in all the tasteless marketing tactics its online Vegas casino competitors seem so enamored with. Nowhere, for instance, will you find EuroPalace using dummy pages with bits of pornography and a bunch of keywords to it to drive players its way.

Of course, EuroPalace probably couldn’t pull off such tacky tactics as well as an operator offering Vegas online gambling games. But it also, no doubt, doesn’t need them. The site’s mascot—a young lady much like our very own Dolly Finegold with a blue dress covering all her important parts—seems to be serving her purpose just fine.

AceHoyle.com’s Final Verdict on EuroPalace

Of everything EuroPalace has going for it, probably the one strength that most helps it outstrip many online Vegas casinos is its game selection. Ultimately few sites offering Vegas online gambling games can compete with a 300-game software suite and a 150-game browser-based offering. And, naturally, we here at AceHoyle.com are happy to commend quality when we see it.

That said, we are holding back a bit till EuroPalace has a few hairs on its chin. As we said above, we hate messing with that leader board if we don’t have to. And the last thing we need is to see a perfectly good casino like EuroPalace go south and end up having to reevaluate our Top 5 as a result.